Grace By Fire & Co. Takes Pride in providing quality products. All products are shipped within 3-5 business days after a confirmation email has been sent. Grace By Fire & Co. places all Stones & Sage in secure wrapping in an effort to decrease the risk of damage from Mail Carrier services. All skin care products will be packaged with dry ice, and temp controlled packaging to help maintain consistency of product while being transported during warmer months. At this time Grace By Fire & Co. DOES NOT ACCEPT RETURNS. However Customer Satisfaction is our TOP PRIORITY. Please email firstname.lastname@example.org for any concerns, or dissatisfaction.